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FAQ practical info

FAQ & practical info

Find the answers to your most frequently asked questions

How does the delivery happen?

When you book online, you specify your address and time window for delivery. Upon delivery of the bike, you agree with our delivery man on an appointed time for pick up.
We are open 7 days from 8.30am to 7.30pm

Why do I only pay 10% deposit when booking?

Your payment is the booking deposit and the balance will be charged to you by our delivery man. There are three possibilities of payment: Credit card, cash or check.

What size bike should I choose for my child?

Mt Bike 20” 6 – 8years, height 1.20m – 1.35m
Mt Bike 24” 8years + height 1.35m – 1.55m

Where exactly will you deliver?

We deliver to the following areas:

  • Vieux-Boucau
  • Messanges
  • Soustons
  • Moliets & Maa
  • Leon
  • Azur
  • Seignosse
  • Hossegor & Capbreton
If I have a problem, you don’t have a shop?

No, Louetonvelo.com is a rental service online.
The info line is available for technical assistance and troubleshooting 7 days from 8.30am to 7.30pm.

Our offices are located at the following address:

ZA Pey de l’Ancre
Route des lacs no. 6
40660 Messanges
+33(0)6 77 46 53 66

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